Superior customer service is central to the experience for MedSym customers with each of MedSym’s solutions. When you contact MedSym Customer Service, a team of experienced software users, nurses, IT professionals, billing and practice management staff are ready to assist in resolving your issue. MedSym’s Customer Service team assumes responsibility for customer satisfaction after the implementation process is complete. In an effort to improve customer satisfaction, the MedSym Customer Service team becomes your internal advocate with other MedSym departments. MedSym customers can relax knowing that the Customer Service team is working to make sure their issue is addressed.
MedSym’s dedicated Customer Service team is available from 7am to 9pm Central time, Monday through Friday in our national call center. For emergencies outside these hours and on the weekend, an on-call representative will respond to voice messages and email into our support center.
There are three ways to reach our software support team:
- Toll-free Support – 866.339.8463
- Email Support – firstname.lastname@example.org
- Emails to this address automatically create a support incident ticket and immediately alert MedSym’s Customer Service team.
- Receive an email confirmation including your ticket number in less than 2 minutes!
- Customer Portal – http://www.medsymsolutions.com/portal
- Create and track the progress of your tickets, request status updates, watch educational videos, review the on-line user guide and all release notes.
- Search MedSym’s Customer Knowledge-base for answers to your support question 24/7.
New MedSym software client’s receive customized implementation support to ensure their conversion to the MedSym Software is an efficient and well-managed process.
Click HERE to learn more about the MedSym Software Implementation Process.